Need a hand?

Request help from the Kindlr team

Let us know how we can help. We typically respond within three business days. When you're ready, browse the FAQs below or jump straight to the request form.

FAQs

Frequently asked questions

Getting started with Kindlr

You can download Kindlr directly from your device’s app store: If you’re on a phone or tablet, just tap the link above and it will open your store automatically. If you don’t see Kindlr listed yet, it may still be rolling out in your region — check back soon or contact support for early access.

You can start using Kindlr right away — no account required. You can browse and explore the community before creating a profile.

Creating an account is optional but recommended. It allows you to:

  • Save your profile and match preferences
  • Sync across devices when you sign in
  • Access verified hotspots and safety tools
If you’d rather keep it casual, you can explore Kindlr without signing in and create an account when you’re ready.

Accounts and subscriptions

If you created a Kindlr account, your profile and preferences are safe. Just install the app on your new device and sign in using the same email. Your matches and settings will sync back once you’re online.

If you were using Kindlr without an account, your data was stored only on your device. In that case, it can’t be recovered after a phone loss or reset.

Tip: To prevent data loss in the future, create a free account — it securely backs up your profile and preferences.

No — Kindlr works completely fine without a subscription. All core discovery features are included for free.

A Kindlr Plus subscription only unlocks enhanced discovery, such as expanded filters or priority visibility.

You can keep using the free version indefinitely — Plus is just for people who want more control over their matching experience.
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Standard support

What happens after you send your request

We want you to feel confident that a real human is on the other end of the form. Here is what you can expect from the Kindlr support team:

  • Response time: We reply to most questions within three business days, Monday through Friday.
  • Hours: Our core support hours are 9am–5pm Central Time. Messages received outside these hours are handled first thing the next business day.
  • Escalations: Critical production issues are escalated immediately to on-call staff and you will receive status updates until the issue is resolved.
  • Follow-up: After resolution we will share any next steps or documentation so your team has a clear record.